You may return most new, unopened items within 30 days of delivery. A USD$10 restocking fee with be charged for returns unless you received an incorrect or defective item. Exchanges can be done with new, unopened items. Shipping costs for exchanges will be USD$10.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on certain international destinations.
Please note that certain countries may charge addition tax(es). It is your responsibility to pay for these tax(es).
International (non USA and/or Canada) orders are shipped from Canada via Canada Post Small Packet Air Service or Chit Chats (including Asendia). Tracking numbers may be available depending on service used. Shipping time ranges from 6-20 business days.
Orders from Canada are shipped from Canada via Chit Chats Tracked Service. A tracking number is provided once the order is shipped. Shipping time ranges from 1-7 business days.
For orders from USA, we use a service that allows us to ship via USPS First Class Mail Service or USPS Priority Mail Service. A tracking number can be provided upon request. Shipping time ranges from 5-8 business days.
We are not responsible for lost shipments.