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Policies

Returns Policy

You may return most new, unopened items within 30 days of delivery. A USD$10 restocking fee with be charged for returns unless you received an incorrect or defective item. Exchanges can be done with new, unopened items. Shipping costs for exchanges will be USD$10.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Policy

We can ship to virtually any address in the world from our warehouse in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please note that certain countries may charge additional duties and taxes. It is your responsibility to pay for these.

Orders from Canada and USA are typically shipped from our warehouse in Canada. These orders are typically shipped within 5 business days. Shipping time is approximately 3-8 business days for US orders, and 6-12 business days for orders within Canada. DHL Express shipping is available for US orders. Shipping time via DHL Express is about 2-5 business days. Canada Post Xpresspost is available for Canadian orders with an estimated shipping time of 3-7 business days.

All other orders are also typically shipped from our warehouse in Canada via postal service within 5 business days. Shipping time ranges from 6-22 business days. On average, it takes about 2-3 weeks. DHL Express shipping is available as an option. For certain countries, DHL Express is the only shipping option. DHL Express shipping usually takes about 1 week for shipping.

We offer free shipping for orders to USA.

For orders to most other countries, we offer flat rate shipping for USD$9.

 

 



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