Returns Policy
You may return most new, unopened items within 30 days of delivery. A USD$10 restocking fee with be charged for returns unless you received an incorrect or defective item. Exchanges can be done with new, unopened items. Shipping costs for exchanges will be USD$10.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Policy
We can ship to virtually any address in the world from our warehouse in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please note that certain countries may charge additional duties and taxes. It is your responsibility to pay for these.
Orders are shipped from our warehouse in Canada. These orders are typically shipped within 5 business days. Shipping time is approximately 3-8 business days for US orders in the 48 contiguous states (may take up to three to five weeks to reach Hawaii, Alaska, Puerto Rico, APO/FPO/DPO addresses, and any U.S. Territories), and 6-12 business days for orders within Canada. Express shipping is available and depending on your location, would usually take about 2-5 business days. For international packages, the standard shipping method may take any where from 6-22 business days. On average, it takes about 2-3 weeks. For certain countries, the Express shipping method is the only shipping option.
We offer free shipping for orders to USA.
For orders to most other countries, we offer flat rate shipping for USD$9.